{"id":5116,"date":"2024-12-05T10:35:16","date_gmt":"2024-12-05T09:35:16","guid":{"rendered":"https:\/\/www.wellfin.be\/?page_id=5116"},"modified":"2024-12-06T15:15:28","modified_gmt":"2024-12-06T14:15:28","slug":"conditions-generales-de-prestation-de-services","status":"publish","type":"page","link":"https:\/\/www.wellfin.be\/fr\/conditions-generales-de-prestation-de-services\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de prestation de services"},"content":{"rendered":"\t\t
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1. Conditions g\u00e9n\u00e9rales de prestation de services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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WELLTEAM LASNE SA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Nos prestations<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WELLFIN\u00ae prodigue des conseils et des solutions ind\u00e9pendantes en organisation financi\u00e8re, ainsi qu\u2019un accompagnement sur mesure dans les diff\u00e9rentes \u00e9tapes de la vie de ses Clients. WELLFIN\u00ae est un courtier ind\u00e9pendant agr\u00e9\u00e9 en assurances.<\/p>\n

\u00a0<\/p>\n

Nous avons l\u2019honneur de vous confirmer notre offre de services qui s\u2019inscrit dans le contexte d\u2019une optimisation de votre situation patrimoniale globale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Conditions d'utilisation du site<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WELLFIN\u00ae se r\u00e9serve le droit, \u00e0 tout moment, de modifier, compl\u00e9ter ou supprimer, et plus g\u00e9n\u00e9ralement mettre \u00e0 jour, tout ou partie de ces conditions d\u2019utilisation. WELLFIN\u00ae informera chaque visiteur du Site (l\u2019 \u00ab Utilisateur \u00bb) des modifications apport\u00e9es aux pr\u00e9sentes conditions d\u2019utilisation.<\/p>\n

Si l\u2019Utilisateur ne respecte pas ces conditions d\u2019utilisation et que WELLFIN\u00ae ne prend pas imm\u00e9diatement de mesures \u00e0 ce sujet, cela ne signifie pas que WELLFIN\u00ae renonce \u00e0 ses droits d\u2019agir ult\u00e9rieurement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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L\u2019acc\u00e8s au site internet<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le Site est un site d\u2019information qui s\u2019adresse \u00e0 tous, clients de WELLFIN\u00ae ou non.<\/p>\n

Les informations mises \u00e0 disposition sur le Site ont un caract\u00e8re strictement informatif et n\u2019emportent aucun engagement juridique ni accord contractuel, explicite ou implicite, de la part de WELLFIN\u00ae, qui se r\u00e9serve par ailleurs la facult\u00e9 d\u2019en modifier les caract\u00e9ristiques \u00e0 tout moment. L\u2019acc\u00e8s aux produits et services pr\u00e9sent\u00e9s sur le Site peut faire l\u2019objet de restrictions l\u00e9gales ou r\u00e9glementaires \u00e0 l\u2019\u00e9gard de certaines personnes ou dans certains pays. Aucun produit et\/ou service ne sera fourni par WELLFIN\u00ae \u00e0 une personne si la loi qui lui est applicable l\u2019interdit. Par cons\u00e9quent, toute personne int\u00e9ress\u00e9e doit pr\u00e9alablement v\u00e9rifier aupr\u00e8s de ses conseils habituels que son statut juridique et fiscal lui permet de souscrire aux produits et\/ou services pr\u00e9sent\u00e9s sur le Site. WELLFIN\u00ae d\u00e9cline toute responsabilit\u00e9 en cas de violation de ces restrictions par toute personne.<\/p>\n

\u00a0<\/p>\n

L\u2019acc\u00e8s du Site est gratuit. N\u00e9anmoins, les frais d\u2019acc\u00e8s et d\u2019utilisation du r\u00e9seau de t\u00e9l\u00e9communication sont \u00e0 la charge de l\u2019Utilisateur, selon les modalit\u00e9s fix\u00e9es par son fournisseur d\u2019acc\u00e8s et son op\u00e9rateur t\u00e9l\u00e9com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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R\u00e8gles de conduite<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WELLFIN\u00ae est tenu de respecter les r\u00e8gles de conduite \u00ab AssurMiFID \u00bb telles que d\u00e9termin\u00e9es dans la loi du 30 juillet 2013 visant \u00e0 renforcer la protection des utilisateurs de produits et services financiers ainsi que les comp\u00e9tences de l’Autorit\u00e9 des services et march\u00e9s financiers, et portant dispositions diverses, l\u2019arr\u00eat\u00e9 royal du 21 f\u00e9vrier 2014 relatif aux modalit\u00e9s d’application au secteur des assurances des articles 27 \u00e0 28bis de la loi du 2 ao\u00fbt 2002 relative \u00e0 la surveillance du secteur financier et aux services financiers et l\u2019arr\u00eat\u00e9 royal du 21 f\u00e9vrier 2014 relatif aux r\u00e8gles de conduite et aux r\u00e8gles relatives \u00e0 la gestion des conflits d’int\u00e9r\u00eats, fix\u00e9es en vertu de la loi, en ce qui concerne le secteur des assurances. Les informations concernant la mani\u00e8re dont notre bureau remplit ces r\u00e8gles de conduite (notamment la politique de notre bureau en mati\u00e8re de conflits d\u2019int\u00e9r\u00eats) se trouvent sur notre site internet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Information par le biais du site internet de notre bureau<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Conform\u00e9ment aux dispositions l\u00e9gales, notre bureau fait usage de son site internet pour la communication \u00e0 ses clients de certaines informations. L’utilisation d’un site web pour informer un client est consid\u00e9r\u00e9e comme adapt\u00e9e au contexte dans lequel sont conduites les affaires s’il est prouv\u00e9 que ce client a un acc\u00e8s r\u00e9gulier \u00e0 l’internet. La fourniture par le client d’une adresse email comme moyen de communication aux fins de la conduite de ses affaires avec notre bureau constitue une preuve de cet acc\u00e8s r\u00e9gulier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Traitement des plaintes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WELLFIN\u00ae a comme objectif de satisfaire ses clients. En cas de probl\u00e8me ou de question, notre bureau se tient \u00e0 votre disposition. Si vous aviez une plainte concernant notre prestation de service que nous n\u2019avons pas pu r\u00e9gler de commun accord, vous pouvez contacter le Service Ombudsman Assurances dont le si\u00e8ge est situ\u00e9 Square de Mee\u00fbs 35 \u00e0 1000 Bruxelles \u2013 Tel 02\/547.58.71 – Fax. 02\/547.59.75 – info@ombudsman.as<\/a> \u2013 www.ombudsman.as<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Information correcte et compl\u00e8te<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La qualit\u00e9 de nos prestations d\u00e9pend de la qualit\u00e9 de l\u2019information que vous nous communiquez. C\u2019est la raison pour laquelle il est important que vous communiquiez \u00e0 notre bureau des informations correctes et compl\u00e8tes tant avant la conclusion d\u2019un contrat d\u2019assurances qu\u2019en cours de contrat. Si vous communiquez des informations incorrectes ou incompl\u00e8tes, notre bureau ne peut \u00eatre tenu pour responsable des cons\u00e9quences qui en d\u00e9couleraient. Dans le cadre de nos prestations, vous recevrez de notre bureau, diff\u00e9rents documents. Il vous appartient de les lire avec attention, notre bureau se tenant \u00e0 votre disposition pour toute explication ou remarque \u00e9ventuelle. Dans tous les cas, il vous appartient de v\u00e9rifier que les documents qui vous sont soumis sont conformes \u00e0 vos exigences et besoins. Merci de v\u00e9rifier que les documents transmis sont bien conformes et de nous signaler toute anomalie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Confidentialit\u00e9 des donn\u00e9es<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chaque partie, notre bureau et vous en qualit\u00e9 de client, s\u2019engage \u00e0 ne pas divulguer \u00e0 des tiers les informations confidentielles concernant l\u2019autre partie dont elle aurait eu connaissance dans le cadre de la pr\u00e9sente collaboration \u00e0 l\u2019exception des informations qui doivent \u00eatre communiqu\u00e9es \u00e0 des tiers pour la bonne ex\u00e9cution du contrat (par exemple assureur, r\u00e9assureur, expert, etc.) et des exceptions l\u00e9gales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Formation et conformit\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nous veillons \u00e0 ce que nos collaborateurs re\u00e7oivent une formation continue conforme \u00e0 la l\u00e9gislation en vigueur, notamment en ce qui concerne les dispositions l\u00e9gales et r\u00e9glementaires applicables \u00e0 nos activit\u00e9s d’interm\u00e9diaire en assurances.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lutte contre le blanchiment de capitaux et le financement du terrorisme<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avec la volont\u00e9 de participer \u00e0 la lutte contre le blanchiment des capitaux et le financement du terrorisme et en application de la loi du 11 janvier 1993 relative \u00e0 la pr\u00e9vention de l\u2019utilisation du syst\u00e8me financier aux fins du blanchiment de capitaux et du financement du terrorisme, vous vous engagez \u00e0 r\u00e9pondre aux questions que notre bureau est amen\u00e9 \u00e0 vous poser dans ce cadre et \u00e0 fournir les documents requis \u00e0 la premi\u00e8re demande.<\/p>\n

\u00a0<\/p>\n

Nous respectons les obligations l\u00e9gales en mati\u00e8re de lutte contre le blanchiment d’argent et le financement du terrorisme, conform\u00e9ment aux l\u00e9gislations belges et europ\u00e9ennes. Nous sommes \u00e9galement tenus de signaler toute op\u00e9ration suspecte \u00e0 la Cellule de traitement des informations financi\u00e8res (CTIF).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Droit applicable<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les pr\u00e9sentes conditions sont r\u00e9gies et interpr\u00e9t\u00e9es conform\u00e9ment au droit belge.<\/p>\n

\u00a0<\/p>\n

Les conditions g\u00e9n\u00e9rales relatives \u00e0 notre contrat d\u2019accompagnement dans la mise en place des solutions financi\u00e8res et d\u2019assurances sont disponibles ici.<\/a><\/p>\n

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. Conditions g\u00e9n\u00e9rales de prestation de services WELLTEAM LASNE SA Nos prestations WELLFIN\u00ae prodigue des conseils et des solutions ind\u00e9pendantes en organisation financi\u00e8re, ainsi qu\u2019un accompagnement sur mesure dans les diff\u00e9rentes \u00e9tapes de la vie de ses Clients. WELLFIN\u00ae est un courtier ind\u00e9pendant agr\u00e9\u00e9 en assurances. \u00a0 Nous avons l\u2019honneur de vous confirmer notre offre […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5116","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"www.wellfin.be","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias 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